Privacy Policy
General Statement
Carnegie Mortgage customer relationships are built on confidentiality and trust. This privacy statement exists to ensure that the customer gets the privacy they expect and deserve.
The Type of information we collect
At Carnegie Mortgage, we collect only that information which is necessary to perform the normal daily functions of operating the bank; minimize risk or loss; comply with federal, state, and local regulations; and provide our customers with the best possible products and service.
We may collect “non public personal information” about you from the following sources:
- Information we receive from you on applications or other loan and account forms;
- Information about your transactions with us or others; and
- Information we receive from third parties such as credit bureaus.
“Nonpublic personal information” is nonpublic information about you that we obtain in connection with providing a financial product or service to you. For example, nonpublic personal information includes information regarding your account balance, payment history, and overdraft history.
What this information is used for, and to whom it is given
Carnegie Mortgage does not sell customer information to anyone, however, the bank does periodically provide customer information to:
Government agencies – There are laws and regulations which require us to provide customer information to government agencies. For example, we are required to report interest income to the IRS, and we are also required to disclose mortgage applicant information as part of the Home Mortgage Disclosure Act to ensure that the bank is performing fair lending practices.
Credit reporting agencies & other financial institutions – It is standard industry practice to exchange information with credit reporting agencies and financial institutions to verify the existence and condition of customers’ accounts in order to minimize risk and loss to the bank. This information will not be exchanged for any other reason without the consent of the customer.
Third party litigants – Federal and state law requires that we provide information to parties involved in litigation upon presentation of a court order.
Vendors – From time to time, Carnegie Mortgage may contract with a vendor to help us provide specific services or products to our customers, or supply additional operational support. These vendors must agree to treat customer information with confidentiality, and to use the information only for the purposes it was provided to them before we engage in business with them.
What the customer can do
Carnegie Mortgage customers are advised to periodically review account statements and keep all records in a safe location. If a customer discovers any erroneous information, they should notify branch personnel immediately, in writing, at 224 Datura Street, Suite 101, West Palm Beach, Florida 33401.
